FAQS
Here are answers to some common questions.
-
What payment methods do you accept?
Our payment provider is Stripe, and we accept all major debit and credit cards, including American Express, Visa, and MasterCard, as well as direct bank transfers. Full payment details will be provided during the booking process.
-
Do you provide guides for the tours?
We provide professional, fluent English-speaking chauffeurs who are knowledgeable about the history and culture of the sites. However, they are not licensed to go inside museums or archaeological sites, and do not accompany clients within those locations.
-
Are your transfers shared or private?
All our transfers are private, ensuring a comfortable and personalized experience without sharing your vehicle with other travelers.
-
Can I get a full refund?
Yes, upon booking, you will receive an email with your booking summary, invoice, and access to your booking portal. You can make changes or cancel your booking yourself for a full refund before the 24-hour window.
-
What is your Cancellation Policy?
We strive to provide our customers with flexibility regarding cancellations. Our standard cancellation policy is as follows:
24-Hour Notice for Full Refund: You can cancel your transfers, tours, or day trips up to 24 hours before the scheduled service for a full refund.
Multi-Day Services and Large Vehicle Rentals: For multi-day services or bookings that require a large volume of vehicles, the cancellation policy may vary depending on the specifics of the service. Please inquire at the time of booking for details about any special cancellation terms that may apply.
-
Is transportation included in the price of the tour?
Yes, all our tours include transportation. The price you see at booking includes your vehicle and driver services.
-
Can I customize my tour itinerary?
Yes, we offer fully customizable tour itineraries. Let us know your interests, and our team will create a unique experience that suits your preferences.
-
Do you have branches in other places in Greece?
Yes, our company, Mykonos Transfer Co., is based in Mykonos and is highly recognizable for providing exceptional transfer services & tours in that area.


